WellAI, LLC Privacy Notice

 

Effective Date: 06/23/2022

 

This privacy notice discloses the privacy practices for https://wellai.health (‘the Site’) and other WellAI applications (collectively referred to as ‘the App’). This privacy notice applies solely to information collected by this website and the App, except where stated otherwise. It will notify you of the following: 

 

Information Collection, Use, and Sharing 

 We are the sole owners of the information collected on the Site and the App. We only have access to / collect information that you voluntarily give us via e-mail or other direct contact from you. We do not sell, rent or otherwise disclose personal information collected by the Site or the App to third parties in the ordinary course of business.

 

We may share your personal information with third parties if we receive your explicit consent, or without your approval, only in the following manners and instances:

Our Affiliated Businesses (e.g. medical practices and hospitals): we will share personal information with the doctors affiliated with your clinic / hospital, or your primary care physicians (PCP), in order for them to provide you care. If you are in the United States, communications with our virtual visit service are also governed by our HIPAA Notice of Privacy Practices.

 

The Site and the App may use third-party services that may collect information used to identify you.   We may employ third-party providers due to the following reasons:

 Link to the privacy policy of third-party service providers used by the Site and the App:

 Personal information may also be related to your health, such as information about your illness, symptoms and their potential causes, medical history, test results, and any other personal health information. In some instances, these types of information will only be collected when you communicate with a doctor using our app, and it will be subject to the HIPAA Notice of Privacy Practices in addition to this privacy policy.

 We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to securely share your medical information with a physician authorized by you.

 Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

 Your Access to and Control Over Information 

 You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the e-mail address at support@wellai.health: 

 

 Security 

 We take precautions to protect your information. When you submit sensitive information via the Site or the App, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers / servers on which we store personally identifiable information are kept in a secure environment.

 

 Changes to This Privacy Policy

 We may update our Privacy Policy from time to time.  Please review this page periodically for any changes.

 

Registration 

 In order to use the Site or the App, a user must first complete the registration form. During registration, a user is required to give certain information (such as name, e-mail address, etc.). This information is used to contact you about the products / services on the Site or the App in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

 Sharing Your Financial Information

 We may ask for your financial information (such as credit card number, expiration date, etc.). This information is used for billing purposes only. If we have trouble processing an order, we’ll use this information to contact you.

  

Log Data

 We want to inform you that whenever you use our service, in case of an error on the Site or in the App, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.

  

Cookies 

 We use “cookies” on the Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

 

 Sharing 

 We may share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

 We use credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

  

Links 

 The Site and the App may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site or our App and to read the privacy statements of any other site that collects personally identifiable information.

  

How Old Do You Have to be to Use Products by WellAI?

 All our services at WellAI are not designed for anyone under the age of 18. Furthermore, we do not knowingly collect or solicit any information from anyone under the age of 18.   If we learn or are informed that we unintentionally collected personal information from an individual under the age of 18, we will delete such information.  If you believe that we might have any information regarding a person under the age of 18, please contact us at support@wellai.health.

  

Information for California Residents

 Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. We do not currently commit to responding to browsers’ DNT signals with respect to sites we provide, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent.  We will take all steps required by any such browser signals for the California Consumer Privacy Act (“CCPA”).

 

California Consumer Privacy Act rights

Under the CCPA, California residents have certain rights regarding their personally identifiable information. If you would like to exercise these rights on or after January 1, 2020, please contact us at support@wellai.health.  As provided by CCPA, we may require you to provide information to allow us to verify your identity before providing the requested information. It may take us some time to respond to your request, but we will do so within the requirements of the CCPA.

 

This Privacy Policy provides you with disclosure regarding the personal information we collect from you and the purposes for doing so. Please see:

 

 We do not sell your personal information as provided under the CCPA.

 Right to request disclosure as to personal information we have collected about you: 

  1. You may access, correct, update and delete your account with us. You may change your choices for subscriptions and newsletters. Once you have chosen to receive newsletters or other information from us, “Opt-out” instructions from all our newsletters and press material are included in each issue. You may choose whether to receive from us information about our additional products and services, in which you may be interested. You may ask to see the personal information that WellAI holds about you. To review, verify or correct such information, contact support@wellai.health. Please note that any such communication must be in writing.
  2. The categories of personal information we have collected about you.
  3. The categories of sources from which the personal information was collected.
  4. The business purpose behind collecting the personal information.
  5. The categories of third parties with whom we have shared the information.
  6. The specific pieces of personal information we have collected about you.

Please note that even if your request is validated, we will not at any time disclose sensitive information such as your health information or answers to security questions.

 

Right to request deletion: upon a verifiable request, made through a request to support@wellai.health, we will delete personal information we have regarding you and direct our service providers to delete your personal information from their records, to the extent provided by the CCPA.  Please note that one or more exceptions may cause us to deny your deletion request as set forth below: 

  1. Complete the transaction for which we collected the personally identifiable information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  5. Comply with a legal obligation.
  6. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

Right to be free from discrimination: We will not discriminate against you for exercising any of your rights under the CCPA. Please keep in mind that under certain circumstances, we may charge you a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information. 

To exercise your CCPA rights: please contact us at support@wellai.health. 

You may authorize another person (your “agent”) to submit a request on your behalf.  If an authorized agent will be submitting a request for you, please contact us at support@wellai.health. We will aim to complete requests as soon as reasonably practicable and consistent with any applicable laws. Please note that we are required to verify that your agent has been properly authorized to request information on your behalf and this may take additional time to fulfill your request.

 

We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns.  We may share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the personally identifiable information they process on our behalf.

 

California “Shine the Light” law

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by WellAI to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail to support@wellai.health.

  

Contact us

 If you have any questions about this privacy policy or wish to exercise any of your rights as set forth in this policy, please contact us at support@wellai.health.